Shipping policy

Shipping Policy

Last Updated: August 2026

At VOID STUDIO, we are committed to delivering your streetwear quickly and securely. We ship to over 29,000 pin codes across India using trusted courier partners (such as Delhivery, Blue Dart, and Xpressbees).

1. Processing vs. Transit Time

  • Order Processing Time: All orders are processed and packed within 1 to 2 business days (excluding Sundays and public holidays).

  • Cut-Off Time: Orders placed before 5:00 PM IST on business days are queued for processing the same day.

  • Note: Processing time is the time it takes to prepare your order for dispatch, while transit time is the duration it takes the courier to deliver your parcel after pickup.

2. Shipping Charges

Order Type Order Value Shipping Charge
Prepaid & COD ₹2,000 and above FREE
Standard Orders Under ₹2,000 ₹100 flat rate
COD Handling Fee Any value ₹50 courier handling fee

3. Estimated Delivery Timelines

Once dispatched from our fulfillment facility, estimated delivery windows are as follows:

  • Metro Cities (Delhi NCR, Mumbai, Bengaluru, Kolkata, etc.): 2 – 4 Business Days

  • Tier 2 & Tier 3 Cities: 4 – 6 Business Days

  • North-East States & Jammu & Kashmir: 5 – 8 Business Days

Please Note: Delivery timelines are estimates provided by courier services and may occasionally vary due to inclement weather, local disruptions, or peak festive sale periods.

4. Order Tracking

As soon as your package is handed over to our logistics partner, you will receive an automated notification containing your Tracking Number (AWB) and a direct tracking link via Email, SMS, and WhatsApp.

5. Cash on Delivery (COD) Policy

  • Order Verification: To prevent invalid orders, high-value COD orders may require a quick confirmation click via WhatsApp or SMS before dispatch.

  • Delivery Attempts: Couriers will make up to 3 attempts to deliver your package. If delivery fails after 3 attempts due to customer unavailability or refusal, the order will be returned to our warehouse (RTO).

  • Note: Repeated non-acceptance of COD orders may result in temporary suspension of the COD option for your account on future orders.

6. Damaged or Lost Packages

  • Damaged Outer Packaging: If the shipping box or bag arrives visibly damaged or tampered with, please refuse to accept the delivery from the courier agent.

  • In-Transit Loss or Damage Claims: If an item is missing or damaged inside the box, notify our support team within 48 hours of delivery. An uninterrupted unboxing video starting from the sealed package is mandatory to process quick replacements or refunds.