Refund & Exchange Policy

At Void Studio, we take pride in delivering high-quality streetwear crafted to elevate your style. If your purchase isn’t quite right, we are here to help you exchange or return your item.

1. Policy Overview

• Return & Exchange Window: You have 7 days from the delivery date to request an exchange or return.

• Condition: Items must be unworn, unwashed, unaltered, and free of smells or stains, with all original tags and packaging

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at georgehenryminz@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return questions at georgehenryminz@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14-day cooling-off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at georgehenryminz@gmail.com.

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• Proof of Purchase: A valid order number or order confirmation email is required for all requests.

2. Exchanges

We offer hassle-free exchanges for size adjustments or defective/damaged products.

• Size Exchanges: If the item doesn’t fit, you can request a different size (subject to stock availability).

• Defective or Wrong Items: If you received a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Note: For damaged or missing item claims, an uninterrupted unboxing video from start to finish is required to process your request quickly.

3. Refunds

We strive to make refunds as smooth as possible. Depending on the situation:

• Store Credit / Gift Cards: Issued immediately once the returned product passes our quality inspection.

• Original Payment Method: Refunded within 5–7 business days after the returned product reaches our warehouse and completes quality verification.

• Cash on Delivery (COD) Orders: Refunds for COD orders are issued via Store Credit or transferred via UPI/Bank Transfer after verification.

Shipping fees and COD charges are non-refundable.

4. Non-Returnable & Non-Exchangeable Items

To maintain hygiene and quality standards, the following items cannot be returned or exchanged:

• Items purchased during Final Sale, Clearance, or Flash Deals.

• Items showing obvious signs of wear, washing, alteration, or intentional damage.

• Accessories, innerwear, or customized items (unless defective upon delivery).

5. How to Initiate a Return or Exchange

1. Submit a Request: Email us at [georgehenryminz@gmail.com] or reach out via WhatsApp at [+91 8509305715] with your Order ID, photos/videos of the item, and the reason for the request.

2. Reverse Pickup: Once approved, our courier partner will pick up the item from your delivery address within 2–4 business days.

3. Quality Check & Resolution: Once we receive and inspect the item, we will ship out your exchange or process your refund/store credit within 48 hours.

6. Return Shipping Costs

• Defective or Damaged Products: Free pickup and zero additional charge.

• Size Exchange / Standard Returns: A nominal reverse shipping fee of [e.g., ₹100] may apply to cover pickup and re-delivery costs.