Refund policy

Refund & Exchange Policy

At Void Studio, we take pride in delivering high-quality streetwear crafted to elevate your style. If your purchase isn’t quite right, we are here to help you exchange or return your item.

1. Policy Overview

  • Return & Exchange Window: You have 14 days from the delivery date to request an exchange or return.

  • Condition: Items must be unworn, unwashed, unaltered, and free of smells or stains, with all original tags and packaging intact.

  • Proof of Purchase: A valid order number or order confirmation email is required for all requests.

2. Exchanges

We offer hassle-free exchanges for size adjustments or defective/damaged products.

  • Size Exchanges: If the item doesn’t fit, you can request a different size (subject to stock availability).

  • Defective or Wrong Items: If you received a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Note: For damaged or missing item claims, an uninterrupted unboxing video from start to finish is required to process your request quickly.

3. Refunds

We strive to make refunds as smooth as possible. Depending on the situation:

  • Store Credit / Gift Cards: Issued immediately once the returned product passes our quality inspection.

  • Original Payment Method: Refunded within 5–7 business days after the returned product reaches our warehouse and completes quality verification.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued via Store Credit or transferred via UPI/Bank Transfer after verification.

Shipping fees and COD charges are non-refundable.

4. Non-Returnable & Non-Exchangeable Items

To maintain hygiene and quality standards, the following items cannot be returned or exchanged:

  • Items purchased during Final Sale, Clearance, or Flash Deals.

  • Items showing obvious signs of wear, washing, alteration, or intentional damage.

  • Accessories, innerwear, or customized items (unless defective upon delivery).

5. How to Initiate a Return or Exchange

  1. Submit a Request: Email us at [georgehenryminz@gmail.com] or reach out via WhatsApp at [+91 8509305715] with your Order ID, photos/videos of the item, and the reason for the request.

  2. Reverse Pickup: Once approved, our courier partner will pick up the item from your delivery address within 2–4 business days.

  3. Quality Check & Resolution: Once we receive and inspect the item, we will ship out your exchange or process your refund/store credit within 48 hours.

6. Return Shipping Costs

  • Defective or Damaged Products: Free pickup and zero additional charge.

  • Size Exchange / Standard Returns: A nominal reverse shipping fee of [e.g., ₹100] may apply to cover pickup and re-delivery costs.